Last updated: 28 May 2026
Terms of Service
These terms describe how you may use the Frosted Horizon Pulse website and the service we provide as a custom patisserie atelier. They are written to be clear rather than clever, and by using the site or placing an order you agree to them.
If anything here is unclear, we would rather you ask than wonder — our Contact page is always open.
1. Using Our Service
- Acceptable use. You are welcome to browse the site, read about our work, and send enquiries about orders for lawful, personal, or event purposes.
- Permitted and prohibited uses. Please do not attempt to disrupt the site, misuse the contact form, or submit content that is unlawful, misleading, or harmful to others.
- Access requirements. The website is offered freely; you simply need a compatible browser and an internet connection to view it.
- Fair usage. We ask that enquiries reflect genuine interest in an order so we can give every message the attention it deserves.
2. Enquiries and Access
- No account needed. Our service does not require you to register or create a login. You reach us simply by sending a message.
- Accurate details. When you enquire, please share details that are true and current so we can respond helpfully and prepare an accurate proposal.
- Declining or pausing service. We may decline or pause an enquiry where a request falls outside what we can responsibly make, or where these terms have not been respected.
- One conversation at a time. We treat each enquiry on its own merits and reply individually rather than through automated systems.
3. Service Availability and Changes
- Availability. As a small atelier, our capacity is limited and varies by season. We confirm availability for your date before any order is agreed.
- Features and offerings. The products, prices, and details described on the site may be updated, refined, or withdrawn as our menu evolves. Prices are quoted in Japanese Yen (¥).
- Geographic scope. We operate from Japan, and collection or delivery options depend on location and the nature of the commission.
- Updates to the service. We may carry out maintenance or make changes to the website from time to time, and occasional brief interruptions are normal.
4. Intellectual Property
- Content ownership. The text, images, designs, and branding on this website belong to Frosted Horizon Pulse unless stated otherwise.
- Your contributions. Anything you send us, such as a brief or a reference photo, remains yours; by sharing it you allow us to use it solely to plan and create your order.
- License to view. You may view and share links to our pages for personal, non-commercial purposes; please do not copy our content for resale or reuse without permission.
- Trademarks. The Frosted Horizon Pulse name and logo are used to identify our work and should not be used in a way that suggests endorsement.
We may revise these terms occasionally to keep them accurate. The date at the top reflects the most recent update, and continued use of the site means you accept the current version.
Terms of Service (Supplementary Provisions)
Frosted Horizon Pulse ("we", "us", or "our") is committed to handling every visitor's information fairly and in accordance with applicable laws of Japan and the provisions set out below. These supplementary provisions clarify how we collect, use, and protect personal information and the conditions under which our website, products, and services may be used.
Information We Collect and How We Use It
We collect personal information such as your name, contact details, shipping address, and payment-related data solely for the purposes of responding to inquiries, processing and delivering orders, providing after-sales support, improving quality, and complying with legal obligations. We do not use collected information beyond these stated purposes and maintain appropriate security safeguards to protect it against unauthorized access, loss, or disclosure.
Disclosure to Third Parties
We do not disclose personal information to third parties without your consent, except as required by law. Where we outsource delivery, payment processing, or similar functions, we exercise appropriate supervision over our contractors. You may request access to, correction of, suspension of use of, or deletion of your personal information at any time by contacting us using the details below.
Cookies and Analytics
This website may use cookies and similar technologies to enhance usability and understand how the site is used. You can disable cookies through your browser settings, although some features may then become unavailable. We do not use cookies to identify individuals beyond the operation of this site.
Disclaimer and Governing Law
While we strive to keep the information on this site accurate, we make no warranty as to its completeness or usefulness. Except in cases of our intentional misconduct or gross negligence, we accept no liability for damages arising from use of this site. These provisions are governed by the laws of Japan, and any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered location as the court of first instance.
Contact
For questions regarding these provisions, please contact us:
Business name: Frosted Horizon Pulse
Address: Yaguchi 2-32-16, Ota City, Tokyo 146-0093, Japan
Phone: +81 3-3758-4001
Email: info@frostedhorizonpulse.com
These provisions may be revised without prior notice; revised provisions take effect once posted on this page.