Privacy Policy

1. Information We Collect

• Details you provide directly. When you complete our contact form, you share your name, email address, an optional subject, and the message itself, which often includes occasion details and preferences.
• How we gather it. Information reaches us through the website contact form, through any cookies you choose to allow, and through basic, privacy-respecting analytics if enabled.
• Legal basis for processing. We process your details to respond to your request and to discuss a possible order — in other words, to take steps you have asked us to take — and, where relevant, on the basis of your consent.
• How long we keep it. Enquiry correspondence is retained only as long as it is useful to the conversation or required for our records, after which it is removed.

2. How We Use Your Information

• To reply and plan. Your details let us answer your enquiry, prepare a proposal, and coordinate an order from first note to collection or delivery.
• Sharing with others. We do not sell or trade your data. We share it only where strictly necessary — for example, with a delivery partner for an event commission — and only what is required for that purpose.
• Marketing communications. We do not add you to mailing lists from a single enquiry. Any optional updates would only ever follow your clear agreement.
• Improving the website. Where analytics are enabled, we look at general patterns to make the site easier to use — never to identify you personally.

3. How We Protect Your Information

• Security measures. We apply sensible safeguards to limit access to the details you send and to keep them away from anyone who has no reason to see them.
• Storage and encryption. Correspondence is held using protected, access-controlled tools, and connections to this website are secured in transit.
• Access controls. Only those involved in handling your order can view your details, and access is kept to what each role requires.
• If something goes wrong. In the unlikely event of a data incident affecting you, we will act promptly and let you know where we are required to.

4. Your Rights Over Your Data

Depending on where you live, you may hold some or all of the following rights:

• • The right to access the personal data we hold about you.
• • The right to have inaccurate data corrected, and to ask that it be erased.
• • The right to receive your data in a portable form.
• • The right to object to, or restrict, certain processing.

To exercise any of these, simply reach out through our Contact page and we will guide you through it.